Susan Kramer-Pope

Susan Kramer-Pope

Susan’s Published Articles

Are you frustrated, resentful or angry with your client in any way?

Although we are not responsible for what others think of us or what they do, we are responsible for how WE feel and what WE do. If something someone is doing causes us to have an uncomfortable emotional reaction, since it is our emotional reaction in our body & mind, it requires us to ask [...]

Personal Responsibility

If we feel resentful or victimized in an interchange or by a lack of a response, we need to ask ourselves three critical questions. What’s my unfulfilled expectation? What goal did I have that I am disappointed or frustrated about? What do I need to say that I am not saying?

When communication breaks down how [...]