In any prolonged customer engagement, as in the custom home building industry, rarely found are preemptive practices for customer conflict prevention. If you are a professional in residential custom building, either in the design or construction side, have you had more customer ‘headaches’ than you’d care to think about? If you are a homeowner who [...]
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What if we thought of ‘customer service’ not as a set of practices to implement to obtain & retain business, but as a practice of being present, person-to-person, being-to-being, no matter if we’re the customer or the sales person? What if we STARTED there? What if we took the time to reflect on the interactions [...] |
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Susan Kramer-Pope | Medford, Oregon | 541.840.8421 © 2012 Susan Kramer-Pope, transformational coach & project facilitator -All Rights Reserved- |
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