2AAskp photo by Michael Pope

Customer relationships and uncertainty

We each have a reaction to uncertainty. Some find it exhilarating. Some find it terrifying. In all cases there is an element of stress. If you are a custom builder, you are intimately involved with managing stress-your own as well as the effects of your customer’s stress upon you.

As the builder you come to the [...]

Are you frustrated, resentful or angry with your client in any way?

Although we are not responsible for what others think of us or what they do, we are responsible for how WE feel and what WE do. If something someone is doing causes us to have an uncomfortable emotional reaction, since it is our emotional reaction in our body & mind, it requires us to ask [...]