In any prolonged customer engagement, as in the custom home building industry, rarely found are preemptive practices for customer conflict prevention. If you are a professional in residential custom building, either in the design or construction side, have you had more customer ‘headaches’ than you’d care to think about? If you are a homeowner who [...]
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We each have a reaction to uncertainty. Some find it exhilarating. Some find it terrifying. In all cases there is an element of stress. If you are a custom builder, you are intimately involved with managing stress-your own as well as the effects of your customer’s stress upon you. As the builder you come to the [...] |
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Susan Kramer-Pope | Medford, Oregon | 541.840.8421 © 2012 Susan Kramer-Pope, transformational coach & project facilitator -All Rights Reserved- |
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