Custom Building | Susan Kramer-Pope, transformational coach & project facilitator

Customer Conflict Prevention...Not Conflict Resolution

In any prolonged customer engagement, as in the custom home building industry, rarely found are preemptive practices for customer conflict prevention. If you are a professional in residential custom building, either in the design or construction side, have you had more customer ‘headaches’ than you’d care to think about? If you are a homeowner who [...]

Customer relationships and uncertainty

We each have a reaction to uncertainty. Some find it exhilarating. Some find it terrifying. In all cases there is an element of stress. If you are a custom builder, you are intimately involved with managing stress-your own as well as the effects of your customer’s stress upon you.

As the builder you come to the [...]

Susan’s wisdom and fierce focus helped me navigate the many changes in my life, both personally and professionally. Her commitment to my success was evident in how she listened and asked questions of me while offering clear reflection and guidance that helped me immeasurably. With renewed confidence, I am excited about my new path with its unfolding opportunities that align with my own wisdom, talent and experience. Do yourself the favor of opening to all she has to offer.

Richard Wagner, Architect

Ashland, OR

Susan Kramer-Pope, transformational coach & project facilitator

New Posts

Customer Conflict Prevention...Not Conflict Resolution

Customer relationships and uncertainty

Client Comments